Order and turnaround time: Our normal turnaround time is within 1 to 3 working days, but very occasionally can stretch to 5 or more working days.
Shipping to where you live: Once you know what you might like to order, place the items in the "shopping cart". Our automatic calculator uses your entered address information along with the weights of your proposed items --to give you choices of how to ship, along with the prices for each choice BEFORE you commit to a purchase.
Return Policy Guarantee: Return any product for any reason within 30 days and receive a refund or (if you prefer) a Credit for exchange. All returns must be sent back in original intact packaging and be in new condition. Refunds and Credits will be for merchandise only, exclusive of shipping and handling charges. Return refunds are subject to 5% restocking charge.
Shipping to Canada? We have heard from our regular Canadian customers that USPS (regular postal service) saves them money, as the Post Office acts as it's own customs broker saving them the brokerage fee that would be charged had they shipped by a courier such as FedEx, Purilator or DHL. Those fees are roughly $60.00...and then Duty! We thought we pass on this information to help you make your choice when selecting a shipping option.
Pickup at our office
Covid Precautions-- because 2 out of 3 of our staff are seniors over 70... Place you order on our website and specify local pickup at checkout before submitting.